Shipping & Returns
Detailed information on how we deliver our premium dates from Algeria to your home, and our policies on payments and returns.
Our Shipping Process
Processing Time
Orders are typically processed and dispatched within 1-2 business days. You will receive a shipment confirmation email once your order is on its way.
Packaging
Our dates are carefully packaged in climate-controlled materials to ensure they arrive at your door with maximum freshness and flavor, preserving their delicate texture.
Customs & Duties
For international orders, please be aware that customs duties, taxes, and fees may be imposed by your country's authorities. These charges are the responsibility of the recipient.
Tracking
Every order comes with a tracking number. You'll receive this in your shipment confirmation email, allowing you to follow your package's journey to your doorstep.
Shipping Options
We offer various options to meet your needs.
Standard Delivery: 2-4 business days. We partner with trusted local couriers to ensure prompt and reliable delivery across all wilayas. Shipping costs are calculated at checkout.
Returns & Refunds
Your satisfaction is our priority. Due to the perishable nature of our products, we do not accept general returns. However, if your order arrives damaged or you are not satisfied with the quality, please contact us within 48 hours of receipt with a photo of the issue. We will be happy to arrange a replacement or a refund.
Secure Payments
We accept a variety of secure payment methods. All transactions are protected with SSL encryption, ensuring your financial details are safe.